Job Description (Posting) for Customer Service Representative Jobs in HCL
Designation: Customer Service Executive
Job Location – Gurgaon (Please note that candidates residing in Delhi NCR / Gurgaon except Noida, Ghaziabad are eligible for interview only).
Educational Requirement: Any graduate (B.Tech / BCA / MCA / Regular MBA may not apply)
Job profile: 100% back office profile (not calling). Cabs on both sides, free meals and fixed weekends off.
Shift: 24 * 7 (rotational)
Salary: 1.73 LPA
Job Location – Gurgaon
Work experience: fresher only
Roles and responsibilities Customer Service Representative Jobs: –
- Manage and update insurance members and plan data on multiple systems.
- Enter new member data in Excel and enrollment forms.
- Processes customer requests in a timely and accurate manner.
- Communicates with customers through written correspondence.
- Using PC applications and functions such as Excel and Word to set up and load data.
- To answer the queries coming from the end-user customers in a polite and professional manner.
- Able to work independently and efficiently to meet defined SLA.
- An individual should be able to work effectively in a team to encourage others to achieve the common goals of the team.
- To consistently meet or exceed all agreed productivity criteria defined for the process.
- Responsible for meeting productivity matrices and quality standards as per defined quality norms.
Skillset required Customer Service Representative Jobs: –
- Good typing speed (25 wpm with 80% accuracy).
- Strong commitment to customer service and quality
- Excellent keyboard skills
- Demonstrates a strong customer service orientation.
- Takes responsibility to follow up with customers to meet their needs and expectations.
Please note- The candidate must have a laptop/desktop and internet connection, as you will have to work from home until the time runs out.
Eligibility: B. A
Number of posts: 15
Skills (Primary): Domain Capability (BSERV) -Telcom-Customer Service
To apply for this job please visit sjobs.brassring.com.