Virtual Customer Service Associate Job in Amazon in Noida Apply now

Full Time Amazon in Help Desk / IT Support
  • Noida, Uttar Pradesh, India View on Map
  • Post Date : June 29, 2021
  • Salary: Rs17,500.00 - Rs49,000.00 / Monthly
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  • View(s) 989
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Job Detail

  • Offered Salary 48000
  • Career Level Student
  • Experience Fresher
  • Gender MaleFemale
  • Industry Management
  • Qualifications Any GraduatePost Graduate

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Job Description

Required knowledge and skills for Virtual Customer Service Associate Job in Amazon:

  • Communication skills:
  • Excellent communication skills (written and oral)
  • Ability to communicate accurately and clearly with all customers
  • excellent documentation skills
  • Good comprehension skills – the ability to clearly understand and articulate the issues facing customers
  • Ability to focus – follow up on customer problems without deviating from the solution
  • Good composition skills – Ability to write grammatically correct, concise and precise written responses
  • Work successfully in a team environment as well as independently

Computer Knowledge/Skill for Virtual Customer Service Associate Job in Amazon:

  • Ability to use desktop computer systems
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
    excellent typing skills
  • Demonstrate an understanding of the Internet, the Amazon.com website, and competing websites
  • Demonstrates ability to navigate websites successfully
  • Demonstrate proficient knowledge of email applications
  • Demonstrates ability to learn in a variety of mediums
  • Ability to successfully adapt to changes in the work environment

Customer focus for Virtual Customer Service Associate Job in Amazon:

  • Excellent customer service skills, including maintaining customer concern in a fast paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse client base
  • Demonstrates conflict resolution, negotiation and stress reduction skills
  • Demonstrate mastery of resolving challenging customer issues, escalates when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance with daily schedule as per schedule
  • Flexible with agenda; Can be expected to work weekends, holidays and events
  • Ability to work overtime as required by the business – up to 60 hours a week, often in the weeks surrounding the Christmas holiday season

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Problem solving skills for Virtual Customer Service Associate Job in Amazon:

  • Effective problem solving skills including decision making, time management and immediate prioritization of assigned tasks
  • Ability to approach problems logically and rationally
  • Task-oriented and self-disciplined
  • organized and detail-oriented
  • Ability to quickly and effectively prioritize work hours across departments to meet business needs
  • Ability to maintain composure in extreme situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualifications required for Virtual Customer Service Associate Job in Amazon:

  • Minimum qualification is 10+2. Any Graduate / PG is eligible to apply.

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